Years of experience: 19
ColombiaITC-level ExecutiveCTOConsultingProject Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Sergio's Career Path
Nov. 2023 -Apr. 2025
Beyond ONEBusiness Process Manager
ColombiaDigital Transformation & Automation: Led end-to-end automation of core processes (Compliance, Marketing, Sales) using BPM tools (Bizagi, Power Automate, Smartsheet), reducing manual workload by 40% and increasing process agility. Strategic Program & PMO Leadership: Oversaw a $5M+ portfolio across 6 countries, coordinating IT, Legal, and Commercial stakeholders to deliver digital transformatio...
Mar. 2021 -Oct. 2023
BeesionLead Business Analyst
Bogota, D.C., Capital District, ColombiaEnd-to-End Process Redesign: Led the analysis and reengineering of critical customer journey workflows (Sales, Post-Sales, Billing) as part of IPLAN’s digital transformation initiative—eliminating 35% of manual steps and enabling CRM/ERP integration. Order-to-Cash Optimization: Standardized the full Order Management cycle across 5+ LATAM markets, boosting order accuracy to 98% and ensuring sc...
Aug. 2020 -Mar. 2021
Whale CloudSenior System Analyst
Bogotá D.C. Metropolitan AreaEnd-to-End Infrastructure Leadership: Oversaw the deployment, configuration, and optimization of high-availability data centers, ensuring 99.9% uptime for a customer base of 2M+ users. Operational Process Excellence: Led cross-functional initiatives to redesign 15+ mission-critical processes (Billing, Provisioning, Customer Support), removing 20% of redundancies and boosting SLA compliance. B...