Years of experience: 19

ColombiaITC-level ExecutiveCTOConsultingProject Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Sergio's Career Path
Business Process ManagerNov. 2023 -
Apr. 2025
Beyond ONEBusiness Process Manager
ColombiaDigital Transformation & Automation: Led end-to-end automation of core processes (Compliance, Marketing, Sales) using BPM tools (Bizagi, Power Automate, Smartsheet), reducing manual workload by 40% and increasing process agility. Strategic Program & PMO Leadership: Oversaw a $5M+ portfolio across 6 countries, coordinating IT, Legal, and Commercial stakeholders to deliver digital transformatio...
Lead Business AnalystMar. 2021 -
Oct. 2023
BeesionLead Business Analyst
Bogota, D.C., Capital District, ColombiaEnd-to-End Process Redesign: Led the analysis and reengineering of critical customer journey workflows (Sales, Post-Sales, Billing) as part of IPLAN’s digital transformation initiative—eliminating 35% of manual steps and enabling CRM/ERP integration. Order-to-Cash Optimization: Standardized the full Order Management cycle across 5+ LATAM markets, boosting order accuracy to 98% and ensuring sc...
Senior System AnalystAug. 2020 -
Mar. 2021
Whale CloudSenior System Analyst
Bogotá D.C. Metropolitan AreaEnd-to-End Infrastructure Leadership: Oversaw the deployment, configuration, and optimization of high-availability data centers, ensuring 99.9% uptime for a customer base of 2M+ users. Operational Process Excellence: Led cross-functional initiatives to redesign 15+ mission-critical processes (Billing, Provisioning, Customer Support), removing 20% of redundancies and boosting SLA compliance. B...

Sergio's Posts

  • How I can help you

    Implement smart workflows to cut manual tasks, building efficient environments. Offer end-to-end solutions: identify bottlenecks, design strategies, ensure seamless adoption. Skilled in Power Automate, ERP Systems, CRM, Data analytics. Prioritize transparency, collaboration, ROI.

  • People I am looking for

    Target Clients: - SMEs needing process automation for scaling. - Manufacturing & Logistics with repetitive tasks. - Professional Services seeking streamlined onboarding, reporting, billing.

  • Experience & Cases

    Achievements & Clients: - Automated compliance for Beyond One, cutting workload 40%. - Streamlined marketing requests, improving response to 95%. - Digital transformation for Saint Caroline Clinic, boosting customer success 50%. - Past Clients: Beyond One, Busso Ltd.

  • How to contact

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