Years of experience: 17

NetherlandsMarketingITBusiness OwnerHREntertainment

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Naama's Career Path
Senior technical product ownerJun. 2022 -
Present
Bank Hapoalim בנק הפועליםSenior technical product owner
• Managed agile Jira backlog for technical product development at Bank Hapoalim, ensuring efficient squad and tribe collaboration. • Led QBR and YBR sessions to drive production development and team management, fostering problem-solving and teamwork. • Spearheaded the implementation of Genesis (IVR, CTI) and Salesforce systems to enhance customer experience and streamline operations.
Head of Customer Service and customer experienceMay. 2019 -
Apr. 2022
Meuhedet Health Services - מאוחדתHead of Customer Service and customer experience
Tel Aviv District, Israel• Managed a team of 700 employees across 3 outsourcing sites, overseeing customer success and implementation teams, as well as knowledge management. • Implemented strategies to enhance customer experience and satisfaction, leading to increased client retention and loyalty. • Streamlined processes and improved efficiency, resulting in a 15% reduction in customer service response time. during t...
Project Manager at bankingApr. 2011 -
Dec. 2018
Bank Leumi בנק לאומיProject Manager at banking
Tel Aviv District, IsraelManaged development and implementation projects at Bank Leumi בנק לאומי, utilizing Jira Agile methodology to ensure efficient project delivery. • Led a team in call center CTI IVR Salesforce budget implementation, optimizing operations and enhancing customer experience. • Responsible for overseeing the development team and project progress, ensuring timely delivery and quality results.