Years of experience: 25

Startup FounderHead of GrowthITPartnerships ManagerMBASales & BizDev

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Lee's Career Path
Senior Manager of Customer SucessFeb. 2024 -
Mar. 2025
Conversant GroupSenior Manager of Customer Sucess
Chattanooga, Tennessee, United StatesBrought in to rescue the first corporate Enterprise account from non-renewing, accounting for 25% of the company's total ARR. Worked internally with the team and external partners to resolve customers' executive concerns and front-line employees' issues with the software product. Worked cross-functionally with engineering departments inside and external to drive the customer hit-list down fro...
Senior Manager of Customer SuccessMar. 2020 -
Jun. 2023
Sumo LogicSenior Manager of Customer Success
Redwood City, California, United StatesAs part of a go-to-market organizational change, I used data-driven decisions to segment customers into digital and medium/high touch segments to utilize the CSM team better. Collaborated with the Sales and Engineering team to develop the Digital Customer Success program to assist pool customers with onboarding and adoption. Regularly updated the C-Suite on program advancements. Managed a $40...
Customer Success ManagerAug. 2017 -
May. 2019
SafeBreachCustomer Success Manager
Mountain View, CADirected SAAS account activity across all sales verticals, ensuring their success and satisfaction. As a Pre-Sales Engineer, specialized in high-value government and international sector accounts. Drove sales through the renewal cycle and handled onboarding, reporting, implementation, support, and all renewal activities for assigned accounts. Reported account issues to C-Level management and ...

Lee's Posts

  • 2

    How I can help you

    With years of experience in Cyber Security and IT, I specialize in project management and system optimization to drive business growth. I help businesses enhance their IT and customer systems for maximum efficiency.

  • 2

    People I am looking for

    I work with: - Cyber security firms - SAAS companies - Local small businesses My approach includes understanding internal processes, identifying optimization areas, and enhancing customer experiences.

  • 2

    Experience & Cases

    Achievements: - Developed new processes for startup teams - Created automation tools to reduce labor Clients: - Collaborated with end users and senior leaders on strategic plans.

  • 2

    How to contact

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