Years of experience: 25
Startup FounderHead of GrowthITPartnerships ManagerMBASales & BizDev
Trust Score
Exceptionally trusted; proven professional excellence.
Lee's Career Path
Mar. 2024 -Mar. 2025
Conversant GroupSenior Manager of Customer Sucess
Chattanooga, Tennessee, United StatesBrought in to rescue the first corporate Enterprise account from non-renewing, accounting for 25% of the company's total ARR. Worked internally with the team and external partners to resolve customers' executive concerns and front-line employees' issues with the software product. Worked cross-functionally with engineering departments inside and external to drive the customer hit-list down fro...
Mar. 2020 -Jun. 2023
Sumo LogicSenior Manager of Customer Success
Redwood City, California, United StatesAs part of a go-to-market organizational change, I used data-driven decisions to segment customers into digital and medium/high touch segments to utilize the CSM team better. Collaborated with the Sales and Engineering team to develop the Digital Customer Success program to assist pool customers with onboarding and adoption. Regularly updated the C-Suite on program advancements. Managed a $40...
Aug. 2017 -May. 2019
SafeBreachCustomer Success Manager
Mountain View, CADirected SAAS account activity across all sales verticals, ensuring their success and satisfaction. As a Pre-Sales Engineer, specialized in high-value government and international sector accounts. Drove sales through the renewal cycle and handled onboarding, reporting, implementation, support, and all renewal activities for assigned accounts. Reported account issues to C-Level management and ...