Years of experience: 21

Process ImprovementProject Scoping & PlanningMicrosoft ProjectWaterfallCall CenterCustomer Support Representative

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Richard's Career Path
Information Technology Project ManagerNov. 2017 -
Jun. 2018
Columbia University Irving Medical CenterInformation Technology Project Manager
New York, New York, United States• Lead IT support project manager for Columbia School of Nursing’s “Helene Fuld Health Trust" Simulation Center • Led investigations in response to reported issues by direct stakeholders of the simulation lab • Evaluate potential risks and find solutions to them in a timely manner • In depth analytical report of the state of the simulation lab to CIO
Instructional Technology IT Project CoordinatorJul. 2012 -
Present
Columbia University Irving Medical CenterInstructional Technology IT Project Coordinator
New York, NY• Project Coordinator and Manager of Departmental Projects • Liaison between stakeholders, Directors, Executive Management, and Classroom Technology Management Department • Close collaboration with Server Support, Desktop, Network Security, and CORE Networking Department to successfully execute and complete projects effectively and timely • Manage colleagues to hit project deliverables • Proj...
Team Lead - Help Desk TechnicianJul. 2007 -
Jul. 2012
Columbia University Medical CenterTeam Lead - Help Desk Technician
New York City Metropolitan AreaCUMC IT * Responsible for training new technicians and transition into position, liaison between staff and management, takes on escalations of unresolved/difficult incidents. * Resolves Incidents and requests from end users by phone, email, and remote assistance

Richard's Posts

  • About myself

    With over 13 years in IT project coordination and management, I've led projects generating over $4 million in revenue for GE Healthcare. My experience includes enhancing IT helpdesk productivity by implementing hardware solutions at Columbia University Medical Center.

  • Job Description

    I seek career growth in roles that offer challenging experiences and opportunities for upward income mobility. My aim is to leverage my project management expertise to contribute to innovative solutions and drive organizational success.

  • How to contact

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