Years of experience: 12

DirectorProducerDirector of PhotographyCameramanFilm EditorAssistant Editor

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Brandan's Career Path
Customer Experience Team LeaderJan. 2023 -
Present
MPBCustomer Experience Team Leader
Brooklyn, New York, United States- Lead a team of 14, including Trainers and Senior Advisors, to deliver exceptional service across multiple channels. - Optimized team processes using analytics, improving efficiency and increasing Trustpilot scores to 4.8. - Collaborated with product and engineering teams to enhance platform features, participating in user testing and feedback loops. - Supported the implementation of perform...
Customer Experience Training and Development SpecialistFeb. 2022 -
Jan. 2023
MPBCustomer Experience Training and Development Specialist
Brooklyn, New York, United States- Designed and facilitated onboarding programs, enabling seamless integration for new team members. - Enhanced internal knowledge base, improving team efficiency and customer resolution times. - Designed and facilitated training initiatives that enhanced team engagement, improved performance, and contributed to elevated customer satisfaction levels.
Customer Experience Advisor Nov. 2019 -
Feb. 2022
MPBCustomer Experience Advisor
Brooklyn, New York, United States

Brandan's Posts

  • How I can help you

    I solve business challenges through engaging videos. By understanding client needs, I craft concepts, manage logistics, and produce high-quality videos that elevate brand awareness and drive sales.

  • People I am looking for

    Ideal clients include: - Corporate undergoing M&A - Large accounting firms needing event coverage - Small businesses like restaurants - Personal trainers & athletes for social storytelling

  • Experience & Cases

    Previous clients: - Athletes needing social content - Small businesses for marketing videos - Various clients for Instagram Reels & short-form video editing

  • How to contact

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