Years of experience: 10

Call CenterCustomer Support RepresentativeSupport SpecialistSales RepresentativeCall Center SupervisorTechnical Support Agent

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Perry's Career Path
Technical Support SpecialistOct. 2022 -
Present
TowerstreamTechnical Support Specialist
Providence, Rhode Island, United States
Customer Loyalty Sep. 2021 -
Nov. 2022
LTD BroadbandCustomer Loyalty
Blooming Prairie, Minnesota, United StatesRetention of (Residential) & Account Management (Commercial) handles BBB, FCC, AG complaints along with negative social media review
Connection Specialist ManagerSep. 2020 -
Sep. 2021
LTD BroadbandConnection Specialist Manager
Blooming Prairie, Minnesota, United StatesBroadband residential sales to customers in rural areas taking customers calls and providing customer support until they are installed and after if they reach back out to me. Provide customer service to existing customers, detailed reporting. Communicate with all departments as needed and required to ensure customer satisfaction. Work individually and as a team on detailed projects for the Ex...

Perry's Posts

  • How I can help you

    Leveraging extensive BPO experience to enhance client retention through superior service and technical support. Offering competitive advantages in data entry and leadership to streamline operations.

  • People I am looking for

    Seeking collaboration with diverse businesses: - Small to large enterprises - Startups to established firms - Focus on growth and efficiency

  • Experience & Cases

    Previous collaborations: - Towerstream LTD (Broadband) - Ellick BPO Proven track record in enhancing client satisfaction and operational efficiency.

  • How to contact

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