Years of experience: 14

Data EntryAssistantCall CenterCustomer Support RepresentativeSupport SpecialistOutbound Sales Specialist

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Claudia Cristina's Career Path
Costumer specialist for Spanish marketFeb. 2018 -
Jan. 2019
AirbnbCostumer specialist for Spanish market
Barcelona, Catalonia, SpainAtención al cliente. Resolución y filtro de casos
Team ManagerJan. 2018 -
May. 2024
CCC Barcelona Digital Services S.L.U.Team Manager
Barcelona, Catalonia, SpainIn charge of a team of community managers. Manage tasks, make sure my staff reaches the KIPs set by the company. Learn as much as I can everyday.
Gerente de mercadeoSep. 2015 -
Jun. 2016
INEDITOGerente de mercadeo
PanamaComo encargada del departamento de mercadeo tenía como responsabilidad desarrollar un plan estratégico de mercadeo según la temporada para subir las ventas del comercio. Llevaba también a 2 ejecutivas de ventas que se encargaban de buscar nuevos clientes corporativos para comer en el local en hora de almuerzo, ampliando el horario de apertura y así lograr subir más las ventas. Llevaba los eve...

Claudia Cristina's Posts

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    About myself

    With over 7 years of expertise in team leadership and customer operations, I excel at enhancing support operations and optimizing processes. My track record includes leading a 40-member team, reducing escalations, ensuring KPI compliance, and driving revenue growth through strategic client engagement and process improvements.

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    Job Description

    I seek a role where I can blend team leadership and customer experience to drive impactful results. My ideal environment is fast-paced, collaborative, and growth-oriented, allowing me to enhance processes, develop teams, and contribute significantly to a superior customer journey.

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    How to contact

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