Years of experience: 14
Project CoordinatorCall CenterCustomer Support RepresentativeAppointment SetterCall Center SupervisorCustomer Service
Trust Score
Exceptionally trusted; proven professional excellence.
Maria's Career Path
Jan. 2022 -Apr. 2025
Hospital for Special SurgeryAdministrative & Site Manager
New York, New York, United StatesManaged operations for two outpatient centers, overseeing rehab, physician, and radiology services while leading a team of 15–18 members. Optimized staff weekly/monthly scheduling, building epic schedules, payroll processing, and inventory management to ensure seamless daily operations and adequate coverage. Prepared productivity reports using Epic, analyzed team performance metrics, and prov...
Jan. 2019 -Dec. 2022
Hospital for Special SurgeryRehab Office Manager
New York, New York, United StatesLed a team of six, managing daily operations, staff scheduling, and productivity goals to drive efficiency and seamless coverage. Collaborated with physical therapists and physicians to optimize patient scheduling while handling payroll, performance evaluations, and staff development. Streamlined managed care protocols, resolved billing inquiries, and presented performance metrics to support ...
Jan. 2016 -Dec. 2019
Hospital for Special SurgeryPatient Access Specialist Lead
New York, New York, United StatesCoordinated authorizations, verified insurance benefits, and aligned schedules for physical therapy services while communicating effectively with physician offices, including for high-profile athletes. Responded to patient and visitor inquiries, collected demographics and medical histories, and facilitated payments for outpatient rehab services to ensure seamless care delivery.