Signe Dūša - Personal assistant, Lat Railnet

Years of experience: 13

Customer Support RepresentativeCall CenterLatviaCustomer ServiceCase ManagerLive Chat

Trusted by top professionals

Kaspars Dusa
Design engineer @Skonto Plan Ltd
Verified
Working with her has been a consistently positive experience. She brings considerable expertise, and it clearly shows in her organized, detail-oriented approach. Her role as a document controller was ...

Trust Score

Exceptionally trusted; proven professional excellence.

90%

Signe's Career Path

Feb. 2022 -
Present

AS LatRailNetAssistant To Chief Executive Officer

Riga, Latvia

Feb. 2018 -
Oct. 2021

Skonto Plan Ltd, SIADocument Controller

Riga, LatviaEstablish Document Control guidelines and installation documentation quality guidelines,processes and implement them within the business.Experience working with large number of projects on a daily bases.Quality control of drawings and documents to be submitted to the client and installation team before uploading them.Maintenance of internal drawing and document registers.Download of client co...

Jul. 2016 -
Nov. 2017

Premium ChoiceCustomer Service Advisor

Birmingham, England, United KingdomHandling high volumes of inbound calls and e-mails as first point of contact for customers. Working towards KPI's to achieve high call quality, availability and low hold times. Dealing with general queries, resolving complaints, processing payments and arranging payment plans, carrying out document validation, performing midterm policy adjustments and problem solving to maintain customer sati...