Years of experience: 13
Typing SpecialistData Entry SpecialistCustomer Retention SpecialistCustomer Care SpecialistLive ChatChat Support
Trust Score
Exceptionally trusted; proven professional excellence.
Renee's Career Path
Aug. 2021 -Present
Kitchen Mania LtdAfter Sales Customer Service Coordinator
Auckland, New Zealand
Jul. 2019 -Aug. 2021
Auxo SoftwareSupport Centre Manager
Auckland, New Zealand● Management of Helpdesk Support Team ○ Review processes and procedures to improve customer services and operations between departments ○ Manage service standards are met ○ Managing customer feedback, to ensure that we are proactively providing resolutions for issues and continuously improving standards. ○ Manage day to day operations within customer services ○ Conflict and escalation resolut...
Jul. 2018 -Jul. 2019
Hallenstein Glassons Holdings LtdCustomer Service Manager
Newmarket● Management of Customer Services Team ○ Order changes ○ Review processes and procedures to improve customer services and operations between departments ○ Manage service standards are met ○ Point of contact for feedback (both online and instore), to ensure that we are proactively providing resolutions for issues and continuously improving standards ○ Dealing with escalations and consumer guar...