Years of experience: 18
Call CenterCustomer Support RepresentativeITCall Center SupervisorTechnical Support AgentCustomer Service
Trust Score
Exceptionally trusted; proven professional excellence.
Dave's Career Path
Sep. 2024 -Present
AT&TPremier Service Consultant
Tulsa, Oklahoma, United States
Jan. 2022 -Dec. 2023
MoxiWorksProject Manager - Application Support
Seattle, Washington, United StatesServed as Project Manager, demonstrating strong leadership and organizational skills, which directly contributed to the successful execution and completion of key projects.
● Managed the onboarding and branding of an extensive Real Estate technology implementation, integrating 2,000 Real Estate brokerages within 6 months, resulting in a significant $54M Annual Recurring Revenue
● Utilized pro...
Jan. 2021 -Dec. 2022
MoxiWorksApplication Support Engineer
Greater Seattle AreaProvided support by escalating issues from Zendesk via Jira and Asana, delivering technical expertise on products to all teams while demonstrating a strong work ethic.
● Troubleshot software applications, ensuring that help desk tickets were resolved promptly and effectively, minimizing downtime and user disruption
● Wrote SQL queries to analyze data and identify root causes of data issues, c...