Years of experience: 19

CopywritingITSolution IntegratorSales & BizDevEngineerCustomer Service

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Phil's Career Path
Customer Success Team LeadOct. 2024 -
May. 2025
BindplaneCustomer Success Team Lead
Grand Rapids, Michigan, United StatesCustomer Success at Bindplane encompasses all post-sale operations including customer support, renewal, expansion, onboarding, training, advocacy, and growth. Reports to VP of Sales. Was responsible for building out the Customer Success org, including building processes, defining strategy, creating KPIs and dashboards. Managed the Customer Success org and Customer Support org at Bindplane, in...
Enterprise Customer EngineerJan. 2022 -
Oct. 2024
BindplaneEnterprise Customer Engineer
United StatesAssisted in management of Bindplane's Google relationship from a technical perspective. Meetings with various Google CEs, AEs, and TAMs to help them understand Bindplane and OpenTelemetry. Provided pre-sales demos of Bindplane to prospects. Closed Bindplane's very first Enterprise deal. Relayed product gaps and feature requests to product team. Other duties: Migrated company from Freshdesk to...
Owner | Principal ConsultantJan. 2020 -
Present
PHZR Tech Solutions, LLCOwner | Principal Consultant
Grand Rapids, Michigan, United States

Phil's Posts

  • About myself

    Proven expertise in IT & Customer Support with a focus on Customer Success. Skilled in CRM, Helpdesk, and AI implementation, I've built successful teams, closed major deals, and developed robust processes and KPIs.

  • Job Description

    Seeking a 10-20 hour/week contract role in a customer-focused environment. I aim to leverage my diverse skills to provide exceptional service to clients, whether internal or external, by wearing multiple hats and delivering tailored solutions.

  • How to contact

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