Sarah Sanchez - Customer Success Manager, Riskonnect, Inc.

Years of experience: 13

Sales ManagerSales & BizDevCustomer ServiceCustomer Success ManagerClient Relations SpecialistCustomer Retention Specialist

Trusted by top professionals

Megan Majchrowicz
Customer Success Manager
Verified
I had the pleasure of working with Sarah from 2020 to 2022. We were facing challenges with Lead Acquisition, Low margins, and a High Churn rate. Mo stepped in and transformed our approach, helping us ...

Trust Score

Exceptionally trusted; proven professional excellence.

90%

Sarah's Career Path

Dec. 2021 -
Present

Riskonnect, Inc.Customer Success Manager

United StatesBuild and maintain deep relationships with C-level executives and key decision-makers, driving customer advocacy and helping identify opportunities for further value delivery. Utilize Salesforce to track key customer metrics, monitor health scores, and manage the overall customer lifecycle, ensuring timely and accurate forecasting. Manage customer accounts with a focus on onboarding, adoption...

Aug. 2020 -
Nov. 2021

SMS Assist, L.L.C.Customer Relationship Manager

Led a portfolio of high-priority accounts, acting as the primary point of contact for enterprise-level clients, and ensuring all client needs were met with the highest level of service and satisfaction. Drove customer success by managing complex client relationships, coordinating with cross-functional teams to resolve service issues, and delivering on all aspects of the client experience. Inc...

Nov. 2012 -
Aug. 2020

Meats by Linz,Inc.Customer Service Manager

• Establish client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients to ensure satisfaction • Secure high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities • Develop highly empathetic client relationships while earni...