Years of experience: 11

Case ManagerClient Relations SpecialistChat SupportLive ChatHelp Desk SupportPartnerships Manager

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Michele's Career Path
Real Estate Sales ConsultantAug. 2025 -
Present
Cury ConstrutoraReal Estate Sales Consultant
Rio de Janeiro, BrazilReal Estate Sales Consultant | Guiding Clients to Successful Outcomes | Expert in Buying & Selling Strategies I provide strategic advice and hands-on guidance to clients buying and selling property. My role is to leverage deep market expertise and sharp negotiation skills to manage your entire transaction, ensuring a smooth and successful process from start to finish. I am committed to delive...
Senior Digital Inside Sales RepresentativeNov. 2021 -
Mar. 2025
AutodeskSenior Digital Inside Sales Representative
Denver, Colorado, United States• Managed and directly sold to customers from inbound/outbound calls and chat associated with several lead sources. • Successfully identified customer types and needs early in the discussion to route to the appropriate area, including Direct, Named Accounts, and Technical Support. • Created, built, closed, and transacted a qualified pipeline of inbound/direct customers and transitioned qualif...
Renewal Hub Support, Customer Service RepresentativeJan. 2019 -
Nov. 2021
AutodeskRenewal Hub Support, Customer Service Representative
Denver, CO• Leveraged expertise to support customers through inquiries, subscriptions, and returns, maintaining a book of business through relationship building and the strategic execution of support strategies. • Oversaw Renewal Team processing, utilizing SAP/Salesforce to track segments and markets while ensuring continued profitability. • Supported internal and external customers with non-access and...

Michele's Posts

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    How I can help you

    • Manage customer lifecycle • Prevent churn • Resolve conflicts • Execute operations • Build trust and communicate effectively • Support revenue growth

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    People I am looking for

    • End users looking for retention • Businesses seeking to enhance engagement • Clients needing conflict resolution

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    Experience & Cases

    • Reduced churn through proactive management • Increased contract value via upselling • Resolved issues swiftly, rebuilding trust • Worked with creative, sustainable organizations

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    How to contact

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    About myself

    Dynamic professional with a proven record in revenue growth and client retention. Proficient in upsells, renewals, and managing escalations, I excel at fostering strong client relationships. My strategic approach identifies churn risks and expansion opportunities, boosting contract value and customer satisfaction.

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    Job Description

    Seeking a role merging customer success and revenue growth, I thrive in environments focused on long-term client relationships and data-driven strategies. I aim to enhance enterprise sales and SaaS skills while driving retention and growth in a collaborative, accountable team setting.

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    How to contact

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