Years of experience: 6

Call CenterCustomer Support RepresentativeSales RepresentativeOutbound Sales SpecialistCall Center SupervisorCall Center Trainer

Trusted by top professionals

Trust Score

Exceptionally trusted; proven professional excellence.

90%
Nga's Career Path
Technical AdvisorAug. 2023 -
Present
Itechwx Ltd.,Technical Advisor
Vietnam, Ho Chi Minh CityTrained and mentored new support engineers to deliver exceptional customer service Acted as a go-to for complex support cases, helping resolve issues efficiently while maintaining a customer-first approach. Supported QA efforts, coached agents based on feedback, and contributed to improving internal processes and support documentation to enhance team performance and consistency.
Customer Service/ Sales Team LeadMar. 2022 -
Jun. 2023
Green Packaging Ltd.,Customer Service/ Sales Team Lead
VietnamLed a team of customer service representatives to deliver exceptional support across multiple channels, monitored team performance, provided coaching and feedback, and ensured adherence to quality standards. Handled escalated issues, implemented process improvements, and worked closely with management to enhance overall customer satisfaction and team productivity.
Customer Support Agent, SalesJan. 2021 -
Mar. 2022
Viet My EnglishCustomer Support Agent, Sales
Vietnam, Ho Chi Minh CityProvided timely and professional assistance to customers via phone, email, and chat, resolved inquiries and complaints with empathy and efficiency, ensuring high levels of customer satisfaction. Maintained accurate records of interactions, followed up on open issues, and contributed to a positive customer experience by delivering clear, helpful, and friendly support.

Nga's Posts

  • How I can help you

    Oversee team to boost sales & customer satisfaction. Resolve issues, drive growth, and refine processes. Daily tasks: check communication channels, prioritize tasks, set goals, support team, adapt to challenges.

  • People I am looking for

    Entrepreneurs, coaches, consultants, and growth-minded professionals who are looking to scale their income through remote business opportunities.

  • Experience & Cases

    Experienced Customer Support Team Lead with a proven track record in remote team management Skilled in handling escalations, improving workflows, and ensuring high-quality customer service Successfully coached teams to exceed KPIs.

  • How to contact

No responses yet
0