Years of experience: 21
United StatesCustomer ServiceData EntryCall Center
Trust Score
Exceptionally trusted; proven professional excellence.
David's Career Path
Jan. 2020 -Present
SmartEquipDirector Customer Support
Norwalk, Connecticut, United StatesOversee and manage tasks and activities of Customer Support Representatives ensuring timely and accurate response to inquiries, information, and related requests.
Setting individual goals/metrics for the department and team members related to call/ticket volume in accordance with our SLA’s.
Develop and implement methods/procedures for monitoring work activities with an emphasis on ensuring th...
Nov. 2015 -Aug. 2019
Sequel InternationalDirector: Global Customer Service
Norwalk, CTDirect the daily work and activities of US and Canadian Contact Center staff comprised of 42 employees including US Warehouse Distribution and Order Management Liaison between International Distributors and Manufacturing for Spare Part Requirements Scheduling and Routing of all US Sales Orders leaving Warehouse Oversee the full scope of logistics for repairs and returns, including inventory a...
May. 2006 -Oct. 2015
Sequel InternationalCustomer Service Manager
Norwalk CTDirect the daily work and activities of a staff comprised of 22 employees, including a call center
Oversee the full scope of logistics for repairs and returns, including inventory and scheduling
Prepare and submit financial reports and budgets for three different departments at the facility
Monitor staffing requirements, and recruit, train, and mentor new employees as necessary
Manage a 3rd P...