Years of experience: 15
BrazilCall CenterCustomer Support RepresentativeSupport SpecialistCall Center SupervisorCall Center Trainer
Trusted by top professionals
Trust Score
Exceptionally trusted; proven professional excellence.
Ronaldo's Career Path
Feb. 2025 -Present
Deutsche TelekomService Delivery Manager Specialist
I actively contributed to building the Service Delivery Management (SDM) team, defining processes, refining project scopes, and training team members. I collaborated with directors and executive managers during monthly Business Reviews to align service delivery with business objectives, ensuring clear communication about services and support. I work directly with the finance team, ensuring re...
Jul. 2021 -Feb. 2025
SoftwareOneService Success Manager
BrazilWith over 80 customers assigned to my management, I have been acting since the service onboarding, accompanying the customer during the partnership with SoftwareOne, translating the technical language to the end user language, and providing cost improvement and security best practices every month. During critical situations, I am the go-to person, responsible for assigning the correct teams, ...
Feb. 2019 -Jun. 2021
SoftwareONECloud Support Associate
São Paulo, BrazilThrough Office 365 challenges (Exchange, SharePoint, OneDrive, Teams, Security, and Compliance) according to the latest Microsoft best practices, I supported, troubleshot, and guided global customers, following ITIL protocol. I also onboarded and provided an overview of tools and contracts. I mentored new team members, provided training, and attended 1:1 meetings to solve doubts during their ...