Portland, Oregon Metropolitan Area• Developed a true white glove treatment to encourage sales, and the client experience.
• Changing the narrative to focus on client relationships as opposed to transactional discussions.
• Established a constant flow of virtual appointments and product procurement to complete sales.
• Successfully upgraded the store team by having staff step up or step out.
Portland, Oregon Metropolitan Area• Within 3 months of taking the role, the branch was arsoned to the ground on December 31st, 2022
• Gathered a team to recon the assets, secure client privacy, and count safe funds for Brinks trucks to pick up surrounding hazardous materials coordination.
• Coordinated the local team with debris removal, air purification, and construction teams.
• Worked with leasing operations, ATF and Arson...