Years of experience: 11

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Natasha's Career Path
Patient Services IntermediateFeb. 2019 -
Present
Michigan MedicinePatient Services Intermediate
Ann Arbor, MichiganIn my current role at Michigan Medicine, I am a patient services intermediate. In this role, I work directly with a team of surgeons in the Department of Urology, scheduling their OR cases and managing their OR schedulers. I underwent LEAN training to implement more efficient practices and processes within the department. I additionally work directly with the Clinical Administrator of the Dep...
Patient Services AssociateOct. 2017 -
Feb. 2019
Michigan MedicinePatient Services Associate
Ann Arbor, MIAs a patient services associate, I continued to work with health care providers across the entire Rogel Cancer Center at Michigan Medicine. Again, excellent customer service and patient care was at the center of my role. Serving as a float, I transitioned seamlessly from check in to check out, from assisting with administrative work to overseeing the infusion schedules. I additionally joined ...
Patient Services AssistantMar. 2017 -
Oct. 2017
Michigan MedicinePatient Services Assistant
Ann Arbor, MIAs a patient services assistant, I worked directly with health care providers to schedule their patient's upcoming appointments, with excellent customer service, both internally and externally, as the focus. During this time, I additionally gained the responsibility of reorganizing provider's clinic schedules, rescheduling patient appointments, and maintaining easily-accessible information at...

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