Years of experience: 6

CopywritingCall CenterCustomer Support RepresentativeMarketingProofreaderTranslator

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Mihaela's Career Path
Customer Care and Account ManagementJan. 2025 -
Present
DelicornerCustomer Care and Account Management
St.-Ouen, Île-de-France, France
Customer Service and Sales Compliance ManagerFeb. 2023 -
Jan. 2025
Energies FranceCustomer Service and Sales Compliance Manager
Gennevilliers, Île-de-France, FranceKey highlights of my role include: - Leading and Mentoring Teams: I recruit, train, and guide the customer service team, providing ongoing feedback and development to ensure high performance and customer satisfaction. - Driving Operational Excellence: I design and implement performance indicators (KPIs) to track and enhance service delivery, while continuously improving internal processes and...
Gestionnaire de LitigesFeb. 2021 -
Jan. 2025
Energies FranceGestionnaire de Litiges
Paris, Île-de-France, France

Mihaela's Posts

  • How I can help you

    Solve tasks like customer retention, high-quality service, efficient problem-solving, and dispute resolution. Over 5 years in diverse industries, always improving, leaving a positive impression. Sales experience and tech-savvy.

  • People I am looking for

    Seeking professional B2B clients. Adaptable across industries. Focus on building long-term partnerships and delivering exceptional service.

  • Experience & Cases

    Revitalized client relationships, secured renewals, and promoted to team manager for outstanding performance. Confidentiality prevents client naming.

  • How to contact

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