Years of experience: 12

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Rocio Rio's Career Path
Customer Service RepresentativeSep. 2024 -
Mar. 2025
OptumCustomer Service Representative
Philippines-Assist members with inquiries about health plans, benefits, and claims. - Provide accurate and detailed information on coverage and eligibility. - Resolve issues related to billing, enrolment, and services. - Maintain confidentiality and comply with healthcare regulations. - Document interactions and ensure timely follow-up. - Deliver exceptional customer service while meeting performance me...
Legal AssistantApr. 2023 -
Aug. 2023
Think VisaLegal Assistant
Australia-Interview clients and provide updates on case status -Collect all possible information, evidence and documentation that will help their migration to Australia -Request police reports, medical records and bills on behalf of clients -Strict compliance with schedule of assigned appointments -call client(s) for updates and payables
Parallegal AssistantMar. 2021 -
Jan. 2023
Delgra Law OfficeParallegal Assistant
Davao, Davao Region, Philippines-Coordinated client meetings, depositions, and interviews, ensuring seamless schedules and client satisfaction. -Conducted in-depth legal research, supporting attorneys with comprehensive case details. -Drafted legal documents, contracts, and reports, contributing to case preparation and client communication. -Organized and maintained client files, ensuring confidentiality and accessibility. ...

Rocio Rio's Posts

  • About myself

    With a strong foundation in customer service, administrative management, and document control, I excel in legal and real estate settings. My skills in client communication and operational discipline are proven through managing legal support tasks, drafting documents, and handling confidential data.

  • Job Description

    I am looking for a stable, growth-focused role in legal support or operations. My background in paralegal work, admin management, and client coordination drives my ability to contribute effectively in diverse environments.

  • How to contact

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  • About myself

    Proven expertise in tenant communications, maintenance coordination, and lease management. Successfully handled 20-30 tenant inquiries daily, improved lease accuracy, reduced payment delays, and enhanced operational support using CRM tools.

  • Job Description

    Seeking a stable and enjoyable workplace where I can contribute long-term, leveraging my skills in property management to support a dynamic team and foster a positive environment.

  • How to contact

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  • How I can help you

    I specialize in legal assistance, property management, customer service, and procurement. My approach involves understanding tasks, gathering necessary access, reviewing workflows, setting priorities, and maintaining communication for timely delivery.

  • People I am looking for

    Ideal clients include law firms needing remote legal support, property managers requiring tenant coordination, startups seeking back-office assistance, recruiters in need of virtual assistants, and immigration agencies for case management.

  • Experience & Cases

    Achievements include resolving inquiries for OPTUM, managing operations for Second Home Hosting, assisting in visa processing for ThinkVisa, and supporting legal tasks at Delgra Law Office. Also provided customer support for Alorica, procurement for T3tech, resort operations for Siargao Bleu, and financial reporting for Green Bank.

  • How to contact

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