Years of experience: 21
SingaporeCall CenterCustomer Support RepresentativeCustomer ServiceHelp Desk SupportEntertainment
Trust Score
Exceptionally trusted; proven professional excellence.
Shake Danial's Career Path
Apr. 2021 -Present
The Esplanade Co LtdCustomer Experience Officer
Singapore, Singapore• Oversee front-of-house operations, ensuring high-quality and efficient event management.
• Manage ticket sales processes and related functions, maintaining accuracy and customer satisfaction.
• Conduct engaging venue tours, showcasing Esplanade's offerings to diverse audiences.
• Operate and manage the contact center, addressing customer inquiries and ensuring exceptional service delivery.
...
Apr. 2019 -Apr. 2021
The Esplanade Co LtdLogistics Assistant
Singapore• Spearheaded procurement operations, including freight, accommodations, transportation, catering, and artist hospitality, ensuring seamless event logistics
• Oversaw contractual agreements, ensuring compliance and effective management of departmental obligations
• Directed catering setups to meet event specifications, coordinating with vendors and staff to deliver high-quality experiences
Oct. 2018 -Apr. 2019
The Esplanade Co LtdLogistics Casual