Years of experience: 16
United StatesCall CenterAppointment SetterCustomer ServiceMedicalCase Manager
Trusted by top professionals
Trust Score
Exceptionally trusted; proven professional excellence.
Susan's Career Path
Oct. 2022 -Sep. 2024
Kaiser PermanenteRegistered Nurse - Advice and Appointment Call Center
Sacramento, California, United StatesDuring this job role, I was assessing and triaging members' conditions to ensure optimal and safe outcomes based on presenting symptoms and individual needs. Major Duties:
Providing evidence-based medical advice to patients regarding their health concerns, including managing chronic conditions and addressing acute issues.
Key Accomplishments:
* Won award of excellence through delivery of top-...
Nov. 2020 -Oct. 2022
Dignity HealthPatient Logistics Supervisor - California & Nevada Command Center
Rancho Cordova, California, United StatesDuring this time period, I was leading daily operations for two departments within the transfer center. Major Duties:
Delivering expert consultation to staff members on HLOC vs lateral transfers, insurance verification, ensuring EMTALA was not violated, conducting concurrent reviews, analyzing clinical data, implementing corrective actions, providing effective training to improve staff perfor...
Jan. 2017 -Nov. 2020
Dignity HealthDepartment Manager - St Joseph's Medical Center, Procedural Care Unit
Stockton, California, United StatesWhile serving as a Department Manager, I was overseeing specialty procedural services, including pre/post-Catheterization Lab, Endoscopy, Surgical, TAVR, Bedside TEE, pre/post Electrophysiology, and Beside Procedural Sedation. Major Job Duties:
Developing/implementing staff training for peripheral nerve blocks to boost department capabilities, executing corrective actions, fortifying enduring...