Years of experience: 17

Customer Support RepresentativeTVDocument ProcessorTheaterCall Center SupervisorTechnical Support Agent

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Angelica's Career Path
VOD SME QA / LeadJul. 2024 -
Mar. 2025
Tata Consultancy ServicesVOD SME QA / Lead
Cincinnati, Ohio, United StatesVideo On Demand, Subject Matter Expert, Quality Assurance Lead for our client: Google / YouTube. Monitors and maintains the VOD Service Desk team within SLAs. Daily Responsibilities include the following: · Assign work/cases to team members · Maintain active awareness of multiple case tickets with meticulous attention to detail · Perform quality analysis of tasks performed by the team members...
Broadcast Media Specialist and ConsultantJan. 2018 -
Present
Angelic Holdings LLC (FKA Angelic Media LLC)Broadcast Media Specialist and Consultant
Tucson, Arizona, United StatesAs a broadcast and media specialist, I provide project execution and media production services, including social media management, business and revenue generation strategies, digital printing, mobile applications, website and application development. Additionally, I collaborate with clients across many industries, for the entertainment and live event industries nationwide.
Broadcast Operations ManagerJan. 2016 -
Jan. 2018
The E.W. Scripps CompanyBroadcast Operations Manager
Tucson, Arizona, United StatesI managed daily program delivery as a broadcast operations manager, elevating the newscast to the most watched program. My other responsibilities include recruiting, onboarding, and training 16 direct reports in two departments and allocating an operating budget. I intellectualized the innovative three-camera production truck allowing the filming of events and video production at locations ou...

Angelica's Posts

  • How I can help you

    • Highly organized, deadline-driven • Proficient in Microsoft Office & Google Workspace • Trusted with sensitive information • Supported executives, managed calendars • Streamlined workflows, ensured team efficiency

  • People I am looking for

    • Seeking partnerships with startups • Open to collaborations with small businesses • Ideal for dynamic, growing environments • Ready to support innovative teams

  • Experience & Cases

    • Designed Internal Quality Assurance workflow • Achieved full staffing restoration • Delivered all Capex projects 7-10% under budget

  • How to contact

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