About myself

Successfully launched and scaled Customer Success departments for startups in both B2C and B2B sectors. Built teams, created playbooks, automated workflows, and implemented robust programs. Managed diverse teams and led significant projects at Sunnyside, LoftSmart, and Lane.

Job Description

Eager to collaborate with visionary founders in a strategic role. Seeking opportunities that involve customer communication and software implementation, leveraging expertise to drive growth and innovation in dynamic environments.

How to contact

How I can help you

I establish and grow customer success departments by crafting playbooks, assembling teams, and analyzing feedback. My strategies are tailored to the product, founder's vision, and customer goals to boost engagement growth and support.

People I am looking for

- Built customer success frameworks - Developed targeted engagement strategies - Enhanced customer feedback systems - Created scalable support processes

Experience & Cases

- Experience as Customer Success leader at Flocabulary, Lane Technologies, LoftSmart, and Sunnyside - Seeking visionary founders with empathy - Prefer collaborative yet independent work environments

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- First CSM at Flocabulary, built support structure - Built team of 5 at LoftSmart, managed field reps, implemented software - Codesigned dashboard at Lane, created remote onboarding - At Sunnyside, built team of 26, designed training, developed competitive services, AI included

How to contact