Years of experience: 15

Consumer IndustryBusiness OwnerAccountantFinanceCustomer Care SpecialistService Quality Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Colm's Career Path
Cork Depot ManagerOct. 2024 -
Present
Nisbets IrelandCork Depot Manager
Cork, County Cork, IrelandResponsible for the efficient and effective operation of the Cork National distribution centre , with a specific focus on overseeing warehouse,credit control and customer service operations
Internal Sales ManagerSep. 2022 -
Oct. 2024
Nisbets IrelandInternal Sales Manager
Cork, County Cork, Ireland-Managing colleagues across Contact Centre, Internal Key accounts and credit control teams. -Escalation point for customer service and credit control team -Coaching and mentoring Contact Centre team to ensure best in class service. -Responsible for operation of new onsite retail showroom, range management, merchandising, cash management -Playing an active part of credit control team- posting ...
Contact Center ManagerJul. 2021 -
Sep. 2022
Nisbets IrelandContact Center Manager
Cork, County Cork, Ireland*Daily management of multi channel contact centre using omni platform comprising of a team of customer advisors and internal key account managers. *Monitoring of customer feedback and following up on customer feedback using RCA to analyise and prevent any further issues. *Motivating and coaching internal key account managers to achieve targets and maintaining revenue and margin in line with c...

Colm's Posts

  • How I can help you

    Solve key tasks with 15 years of expertise: - Elevate customer service quality - Enhance accounts receivable efficiency - Implement automation for seamless operations

  • People I am looking for

    Seeking partnerships with: - Businesses of all sizes - Companies across various locations

  • Experience & Cases

    Key achievements include: - 4 ISO standards in one year - FLS system transition - Boosted satisfaction and NPS on Feefo Previous client: Nisbets

  • How to contact

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  • About myself

    With 15+ years in logistics and supply chain, I excel in pricing strategy and team management. I drive efficiency through analytical insights and have led initiatives achieving ISO certifications swiftly for Nisbets.

  • Job Description

    Seeking a fresh challenge in a new industry to leverage my strategic and operational expertise, aiming to drive transformative results and innovation in a dynamic environment.

  • How to contact

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  • About myself

    Versatile experience in call center, sales, and warehouse management. Achieved ISO standards (45001, 5001, 9001, 14001) for Irish Business in 2023. Led financial ledger system transition and supported warehouse and contact center relocation.

  • Job Description

    Seeking a dynamic role that offers new challenges, whether remote or hybrid, to leverage my managerial skills and drive operational excellence.

  • How to contact

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