How I can help you

We are seeking a part-time Customer Success & Support Manager to strengthen our client-facing operations. The role supports a technically oriented environment, leveraging structured processes and guidelines to maintain high service standards and customer satisfaction.

People I am looking for

You will handle customer inquiries, manage escalations, and oversee end-to-end communication with clients. The role includes monitoring service performance, coordinating incident resolution, and ensuring that each interaction meets agreed service levels and reinforces long-term customer relationships.

Experience & Cases

- Provide responsive customer support across channels - Manage and resolve escalated issues - Apply structured guidelines and processes - Understand and translate technical issues - Coordinate incident management and ticketing - Communicate clearly with non-technical stakeholders

- Part-time, flexible engagement structure - Competitive hourly or retainer-based compensation - Opportunity to work across multiple industries - Potential for long-term collaboration and increased scope - Remote-friendly setup, focused on outcomes and service quality

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