Years of experience: 20

Client Relations SpecialistCustomer ServiceCustomer Retention SpecialistCustomer Success Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Tamar's Career Path
Senior Customer Success ManagerSep. 2023 -
Jun. 2024
YotascaleSenior Customer Success Manager
United StatesOwned customer lifecycle and managed a portfolio of high-value accounts, leading to a 20% increase in retention and 15% revenue growth through expansion efforts. Partnered with cross-functional teams to implement data-driven onboarding and engagement strategies. Developed and led QBRs, aligning customer goals with platform capabilities to increase adoption and satisfaction.
Senior Customer Success Manager LatamApr. 2022 -
May. 2023
TaggerSenior Customer Success Manager Latam
RemoteScaled regional customer success initiatives, contributing to 40% business growth and a 30% improvement in client retention. Drove upsells through insight-driven campaigns and tailored adoption plans. Mentored junior CSMs and helped create repeatable success playbooks to improve customer outcomes across segments.
President and FounderAug. 2017 -
Present
JEM MiamiPresident and Founder
United States• Founded a nonprofit community organization, empowering 500+ women and establishing 20+ strategic partnerships. • Increased engagement by 50% and brand reach by 60% through scalable, mission-driven outreach. • Led operational, marketing, and partnership efforts with a customer-centric approach to community building.