Years of experience: 19
ITProject Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Patricia's Career Path
Mar. 2021 -May. 2024
eTeacher GroupProject Manager
• Leading CRM and eCommerce digital transformation initiatives from discovery to post-launch.
• Partnering with department heads to define project scope and align business goals.
• Oversaw product launches, managing configuration, implementation, testing, and training.
• Facilitated Agile ceremonies: project kick-offs, daily stand-ups, retrospectives, and risk reviews.
• Analyzed BI data to e...
Aug. 2015 -Mar. 2021
TNTCare Centre Support Team Leader
• Leading and coordinating the Customer Support team to deliver exceptional client experiences and drive continuous process improvements.
• Managing hiring, onboarding, training, coaching, and performance evaluations to boost team engagement and ensure high-quality service delivery.
• Defining career development plans and conducting monthly coaching sessions to support individual growth and t...
Apr. 2013 -Jul. 2015
TNTSenior Customer Service Major Accounts Representative
• Mentoring new team members and ensuring top-tier service for key accounts.
• Supporting performance monitoring and workflow optimization