Years of experience: 7

MarketingITCustomer ServiceConsultingAssistant

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Brenda's Career Path
Performance Support AnalystMay. 2024 -
Present
CarNow Latin AmericaPerformance Support Analyst
América Latina-Verify the correct installation and function of the digital products the company sells to car dealers on clients' websites and on the CarNow platform reporting different issues througth the audits. -Analyze the metrics on the CarNow platform about client products and generate a report on improvement opportunities for the Customer Success Managers.
web account ManagerDec. 2021 -
Nov. 2023
ADliveweb account Manager
Colombia-Responsible for managing different web projects like developing web pages from beginning to end, and ensuring effective communication between the client and the team. -Structure, establish, and organize the processes with the team so that projects are completed on time and do the QA of the deliverables. -Create reports, meetings, emails and give feedback to the client about the project. -Web...
Customer Service AgentJan. 2021 -
Nov. 2021
CarNow Latin AmericaCustomer Service Agent
Colombia-On dealer websites, responded to the needs of customers interested in purchasing vehicles or scheduling service through chat. -Manage the CarNow platform, send the leads obtained, schedule technical service through allied platforms. -Pioneer in managing the on-site chats in Metrokia Bogota and teach the salesmen to use the CarNow platform in taking chats to the customer.

Brenda's Posts

  • About myself

    Expert in verifying digital products on client websites, conducting audits to ensure accuracy between client programs and our software. Skilled in analyzing lead statistics and performing QA, successfully measuring the effectiveness of digital product sales.

  • Job Description

    Seeking a support analyst role across various sectors, with a keen interest in executive account management. Eager to leverage skills in analysis and client support to drive success in diverse industries.

  • How to contact

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