Years of experience: 9

Sport FanHRCustomer ServiceCase Manager🏐 SportsChat Support

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Shakier's Career Path
Senior Disability Payments AdministratorSep. 2017 -
Dec. 2023
Old Mutual South AfricaSenior Disability Payments Administrator
Pinelands, Cape Town• Led the administration and processing of disability payments, overseeing a team to ensure accuracy, compliance, and timely delivery of member benefits. • Designed and implemented streamlined workflows, reducing processing times and enhancing operational efficiency. • Managed multiple systems, including payment and data platforms, to ensure integrity, accuracy, and security of transactions. ...
Case Management Team ManagerMay. 2015 -
Aug. 2017
Old Mutual South AfricaCase Management Team Manager
Pinelands, Cape Town• Managed a team of case management professionals, ensuring the successful resolution of client cases and adherence to service level agreements. • Developed and monitored performance metrics, conducting regular team evaluations, and providing feedback to drive continuous improvement. • Streamlined communication protocols with stakeholders to improve efficiency in obtaining and processing requ...
Intermediate Administrative OfficerJan. 2015 -
Apr. 2015
MI LEARNING AND DEVELOPMENT CONSULTANCYIntermediate Administrative Officer
City of Cape Town, Western Cape, South Africa• Coordinated administrative functions, managing office operations, and ensuring the accuracy and accessibility of student portfolio records. • Provided logistical support for training sessions, liaising with stakeholders to facilitate smooth event execution • Contributed to process improvements by identifying inefficiencies and recommending solutions to enhance workflow.

Shakier's Posts

  • About myself

    Possessing over 8 years of experience in senior payment administration, I am adept at handling tasks across payments, general, and sports administration, showcasing a robust skill set in these areas.

  • Job Description

    Seeking a role that offers a flexible work schedule, allowing for independent work, where I can leverage my skills in administration to contribute effectively and efficiently.

  • How to contact

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