Years of experience: 18
Customer Success ManagerAssistantData EntryCustomer ServiceCall CenterC-level Executive
Trust Score
Exceptionally trusted; proven professional excellence.
Nasr's Career Path
Mar. 2022 -Present
Modern Electronics - MEC (AL-Faisaliah Group)Customer Experience & Operations Manager - SONY Retail and E-Commerce
Riyadh, Saudi Arabiaresponsible for overseeing and optimizing all aspects of the customer service operations within the organization. They lead a team of customer service representatives, ensuring efficient and effective delivery of exceptional customer service experiences. The role involves developing and implementing strategies, processes, and procedures to enhance customer satisfaction, manage customer intera...
Mar. 2022 -Present
La3ebCustomer Experience & Operations Manager Sony World-Modern Electronics- La3eb
Riyadh, Saudi Arabiaresponsible for overseeing and optimizing all aspects of the customer service operations within the organization. They lead a team of customer service representatives, ensuring efficient and effective delivery of exceptional customer service experiences. The role involves developing and implementing strategies, processes, and procedures to enhance customer satisfaction, manage customer intera...
Dec. 2018 -Mar. 2022
Hosted Cloud ServicesCall Center Head of Operations
EgyptDetermines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organization...