Years of experience: 10
CopywritingProofreaderFinancial Analyst⚖️ LegalCustomer ServiceFinance
Trust Score
Exceptionally trusted; proven professional excellence.
Lisa's Career Path
Nov. 2024 -Apr. 2025
MBO PartnersUSAA Member Harm Investigator
Remote* Conducted QA reviews on aged fraud alerts; ensured accurate classification and compliance with federal reporting.
* Assessed resolution quality and reimbursement decisions, identifying patterns in processing errors.
* Recognized as a Subject Matter Expert (SME) and a critical asset to the team, frequently consulted by leadership for complex case guidance and escalation support.
Nov. 2023 -Nov. 2024
MBO PartnersUSAA Aggregation Management Investigator
Remote* Streamlined alert routing and reduced case duplication by linking related fraud events.
* Created new cases from fraud alerts and identified missed suspicious activity.
* Drove process improvement initiatives and served as SME for fraud policies and escalation standards.
* Identified a systemic flaw in the debit card transaction process; led efforts to mitigate customer losses and collabora...
Jul. 2022 -Nov. 2023
MBO PartnersUSAA Fraud Investigator II
Remote• * Uncovered $6.2M fraud ring; identified false profiles and ATM abuse tactics.
* Filed SARs and conducted in-depth investigations on complex fraud types, including ATO, ID theft, and elder scams, on over 100 cases.
* Conducted peer QA reviews and supported training initiatives.