Years of experience: 27
MarketingCRM managerEngineerCustomer ServiceHelp Desk SupportData Entry
Trust Score
Exceptionally trusted; proven professional excellence.
Markus's Career Path
Oct. 2013 -Present
NICE SystemsExpert Technical Support Engineer
Redwood City, CA* Managed case loads exceeding 30 cases with fortune 500 Banking, Insurance and Healthcare companies.
* Strong case management skills.
* Provided service to valued customers with escalated issue as a Technical Account Manager.
* Consistently in the top 2% of the organization with case resolution and CSAT, Customer Satisfaction.
* Strong understanding of Linux commands and server processes.
• ...
Dec. 2011 -Oct. 2013
TIBCO SoftwareSupport Engineer, 2nd tier, Loglogic
San Jose, CA USAI support a Log Management application on a Linux platform. My required skills include Linux administration, Mysql, Microsoft Active Directory, network configuration, performance evaluation and customer interaction.
May. 2005 -Jun. 2012
HospitalityManagementManager
Mountain View, CAI hire, train and manage over 30 staff members. I manage day to day operations, inventory and payroll. I am currently with ,Scratch', an American Concept restaurant.