Years of experience: 18
United StatesTranslatorCustomer ServiceEducationData Entry🎓 Student
Trust Score
Exceptionally trusted; proven professional excellence.
Michelle's Career Path
Jul. 2023 -Dec. 2024
ThriveDXSr. Instructor Operations Manager
Oversaw operations for Cybersecurity program courses, ensuring adherence to quality and delivery timelines - Instructor scheduling 4-5 weeks out with 75% placed with top tier instructors - Monitored enrollments to assess scheduling needs - Training and management of instructors Managed cross-functional teams, fostering collaboration and improving communication among stakeholders Analyzed cour...
Jan. 2022 -Jul. 2023
ThriveDX (formerly HackerU)Instructor Manager
Managed course scheduling, upcoming classes, and instructor communication for Cybersecurity and Software Development Introductory Courses - Conducted course evaluations to maintain high-quality instruction aligned with program objectives
Served as the primary point of contact for over 350 Digital Marketing and UIUX instructors (Jan 2022 - Nov 2022)--built relationships and managed expectation...
Jul. 2021 -Jan. 2022
ThriveDX (formerly HackerU)Regional Manager of Student Success
Oversaw a team of 9 managing the programming and operations across 7 universities in the East region--including coordination of an average of 70 active programs a quarter and an average of 80% retention across the region with over 90% earning a certificate of completion
Created and continuously updated Standard Operating Procedures for the team and kept them informed of changes and updates to...