Years of experience: 18

Call Center SupervisorCall CenterSupport SpecialistBusiness OwnerC-level ExecutiveCustomer Service

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Jeanne's Career Path
Director of Inside SalesFeb. 2024 -
Feb. 2025
ConfidentialDirector of Inside Sales
Wilmington, Massachusetts, United States
Customer Care ManagerMay. 2022 -
Jan. 2024
ICP Building SolutionsCustomer Care Manager
Andover, Massachusetts, United States
Director Of Customer ServiceFeb. 2020 -
Feb. 2022
Amalgamated Medical Care ManagementDirector Of Customer Service
Salem, NH• Managed 24/7/365 Call Center • Led a team through the Covid-19 Pandemic, vaccination clinics, and Emergent calls. • Hire, train, coach, counsel, and evaluate performance of direct reports. • Experience with various systems interfaced with multi-vendor healthcare environments • Managed intake for emergent and urgent calls, EAP, and medical necessity utilizations management • Developed auditi...

Jeanne's Posts

  • How I can help you

    Enhance communication and equip employees with essential tools. Develop SOPs, guidelines, and marketing materials. Manage performance reviews, quality assurance, payroll, and budget. Professional, transparent approach to optimize performance.

  • People I am looking for

    Seeking clients focused on customer service excellence. Expertise in order management, inquiry handling, and support. Benefit both company and employees.

  • Experience & Cases

    Surpassed KPIs consistently. Led successful SAP implementation. Optimized workflows efficiently. Previous clients: HSIC, Darby Group, ABB, Health Advocate.

  • How to contact

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