Years of experience: 18

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Heather's Career Path
Project Specialist IIOct. 2023 -
Present
West Shore HomeProject Specialist II
*Accomplishes complex Salesforce projects thoroughly, including automation, data management, and reporting, earning praise from management and stakeholders for high level of accuracy. *Manages Salesforce data, including data cleansing, using other automation to advance data accuracy. *Retains exceptionally low QA rejection rate by thoroughly testing as multiple personas. *Proactively monitors...
Salesforce AdministratorJul. 2011 -
Sep. 2023
San Tan Valley, Arizona, United States*Designed and implemented Salesforce automation solutions for all business groups, ensuring optimal performance. *Ensured system integrity by performing object configuration, security, and user maintenance tasks. *Integrated 3rd-party survey applications with Salesforce. *Established strong relationships with stakeholders to refine and execute requirements. *Expertly managed data using Data L...
ManagerJan. 2006 -
Jan. 2011
Technical Support Manager for the Pearson School Systems Technical Support department, assessment team. My duties have included: * Transitioned team between company divisions, including personnel changes, software training, consulting with division management, the physical move, and more. * With product and department management, planned support agreements, technical changes, and product-spec...

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