Years of experience: 19
United StatesQA EngineerTech SupportAssistantProject CoordinatorData Entry
Trust Score
Highly reliable; strong professional involvement.
Jean's Career Path
Mar. 2016 -Oct. 2017
Omni Consulting ServicesDefect Manager
Dallas/Fort Worth Area- Provided program support for all major product and project launches on AT&T’s unified platform focusing on supporting multi-product customers with Mobility, U-Verse, Fixed Wireless, and DTV products.
- Managed issue resolution through the defect management life cycle.
- Worked with cross functional teams to resolve issues
- Communicated updates to key stakeholders including leadership team
Jan. 2013 -Dec. 2015
Omni Consulting ServicesTest Program Manager
Dallas, Texas, United States- Provided multi-program management support for major high profile projects within IoT and Mobility channel.
- Created, managed, and presented program updates in daily leadership meeting.
- Served as escalation point of contact for project.
- Created and managed test timeline and test activities between internal and external clients that included the coordination of test schedule planning and...
Oct. 2007 -Feb. 2009
BearingPointResource Manager
Dallas/Fort Worth Area- Managed the resource allocation for a staff of 250-400 internal technical professionals.
- Worked directly with practice leaders to define open position specifications.
- Conducted all internal candidate interviews.
- Performed utilization and efficiency variance analysis, leading to a reduction in forecase vs. production variance to less than 2%.
- Streamlined existing and implemented new ...