Alpharetta, GAI was a leader within the Employee Experience function which focused on transforming complex internal business systems/processes into more streamlined, easier-to-use experiences with a focus on reducing friction and maximizing productivity. Managed the Design function, leading a team of 12 globally distributed, senior experience designers focusing on improving experiences within areas like Em...
Greater Atlanta AreaServed as Creative Director for Comcast Business client, working on-site to build an internal team of 30+ designers, researchers, and UI Devs to manage existing customer experiences, and technician experiences, and redesign new customer acquisition channels and digital marketing platforms. Started by identifying the most painful points in end-to-end experiences and targeting experiences that ...
Greater Atlanta AreaActed as Associate Creative Director on a variety of projects, working for clients like Michelin, Carnival Cruise Lines, and CBL Properties. Helped to craft both strategic and tactical user research to help deliver results. Worked with DEV and Strategy teams to help deliver measurable results to our clients.