Years of experience: 27

Application posture, security management (ASPM)Configuration management data database (CMDB)IT service management (ITSM)IT asset managementBusiness continuity managementITIL

Trusted by top professionals

Trust Score

Exceptionally trusted; proven professional excellence.

90%
Alice's Career Path
Director of IT Service Management and OperationsMar. 2020 -
Present
Royal Caribbean GroupDirector of IT Service Management and Operations
Promoted to take on additional accountability for IT Asset Management, Configuration Database Management (CMDB), Database Administration, and Middleware Engineering comprised of onshore and offshore resources. Responsible for $XX.XMM in contracts and services and $X.XMM in G&A. Provide the vision, thought leadership, governance, and continuous improvement of all processes across technology. E...
Director of IT Service Management Mar. 2020 -
Present
Royal Caribbean GroupDirector of IT Service Management
* continued from above * Telemetry & Reporting/Full Stack Observability ▬▬▬▬▬▬▬▬▬▬ ✔Championed the development and implementation of a proactive versus reactive monitoring strategy articulating the organization’s Vision, Mission, and Strategy for monitoring and logging across 950+ ship and shore applications and infrastructure. Increased IT operational maturity by creating a “Managing to the ...
Director - Global Applications and Support Operations May. 2017 -
Mar. 2020
Royal Caribbean GroupDirector - Global Applications and Support Operations
Accountable for leading the Global IT Service Management, fully accountable for designing, delivering, managing, and improving the IT services the organization provided to end-users, as well as aligning processes and services with business objectives to support company growth. This included incident, problem, change, knowledge and work request services. Also held responsibility for Service De...