Years of experience: 25
Call CenterCustomer Support RepresentativeCall Center SupervisorCall Center TrainerCustomer ServiceCustomer Success Manager
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Exceptionally trusted; proven professional excellence.
Beth's Career Path
Mar. 2023 -Present
MOHELAComplaint Analyst
Missouri, United States
Oct. 2017 -Jul. 2022
Vemo EducationManager, Payment Success
Oldsmar, FL• Developing Processing Procedures for the collections department adhering to Federal and state regulations.
• Monitor and negotiate the collection of overdue accounts, ensuring clients’ contractual requirements were achieved and mitigating company’s risk of compliance violations
• Monitor, track and compile SLS statistics, identifying any opportunities for improvement.
• Managed the Payment ...
Aug. 2014 -Apr. 2017
FISRemittance Processing Specialist
St. PeteClient Service liaison, assisted with Project management for all new client implementations; developed processing procedures to ensure client’s specifications were met, led testing and worked directly with programming to meet all required timelines. Responsible for tracking and compiling SLS (Service Level Standards) statistics, and preparing monthly performance reports. Facilitated all Clien...