Beth Francis - Operations/Collections/Client Services Manager,

Years of experience: 24

Call CenterCustomer Support RepresentativeCall Center SupervisorCall Center TrainerCustomer ServiceCustomer Success Manager

Trusted by top professionals

Tamika Crawford
Complaints Analysts @MOHELA
Verified
Beth is a very knowledgeable, intelligent, and always willing to help her coworkers. She will make a great asset to any team she is apart of or manages.
Tiffany Mahadeo
Analyst @N/A
Verified
Beth works diligently every day not just to assist our clients but to assist her teammates as well. Beth understands that communication is key when working on/for/over a team. Not only does she have s...

Trust Score

Exceptionally trusted; proven professional excellence.

100%

Beth's Career Path

Mar. 2023 -
Present

MOHELAComplaint Analyst

Missouri, United States

Oct. 2017 -
Jul. 2022

Vemo EducationManager, Payment Success

Oldsmar, FL• Developing Processing Procedures for the collections department adhering to Federal and state regulations. • Monitor and negotiate the collection of overdue accounts, ensuring clients’ contractual requirements were achieved and mitigating company’s risk of compliance violations • Monitor, track and compile SLS statistics, identifying any opportunities for improvement. • Managed the Payment ...

Aug. 2014 -
Apr. 2017

FISRemittance Processing Specialist

St. PeteClient Service liaison, assisted with Project management for all new client implementations; developed processing procedures to ensure client’s specifications were met, led testing and worked directly with programming to meet all required timelines. Responsible for tracking and compiling SLS (Service Level Standards) statistics, and preparing monthly performance reports. Facilitated all Clien...