Years of experience: 20

ITCustomer ServiceConsultingCustomer Success ManagerProject ManagerEngagement Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Andreea's Career Path
Customer Engagement Manager-Technical Service Management Office Oct. 2024 -
Present
Stefanini EMEACustomer Engagement Manager-Technical Service Management Office
Bucharest, RomaniaLeadership & Management: Directly manage the Technical Service Management (TSM) layer, including Junior TSMs, TSM I, TSM II, and Senior TSMs. Ensure continuous growth at the individual TSM level through mentorship, feedback, and development plans. Coordinate cross-team efforts to drive customer success and satisfaction through structured service delivery. Oversee the TSMO division trackers to...
Senior Technical Services Manager - Modern Enterprise ServicesMar. 2023 -
Sep. 2024
Stefanini EMEASenior Technical Services Manager - Modern Enterprise Services
Program Lead -Infrastructure ServicesAug. 2022 -
Mar. 2023
InfosysProgram Lead -Infrastructure Services
Manage infrastructure programs for Infosys customers Act as the 4th level escalation point of contact Oversee the entire E2E delivery on areas such as :Data Center, Network, Security, End User Computing and Application Manage the governance with customer stakeholders Maintain the projects budgets and control the P& L for the entire programs People manager (+300 direct and indirect reports) Le...

Andreea's Posts

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    How I can help you

    • Lead complex technical teams • Oversee IT projects • Coach and mentor staff • Manage budgets • Serve as escalation point • Sell new products/services • Engage with customers • Drive satisfaction • 20+ years in service management • Expert in technical engagement • Led 300+ reports

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    People I am looking for

    • Small to large organizations • Interested in innovation • Focused on efficiency

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    Experience & Cases

    • Led 20+ successful projects • Increased profitability by 10% • Managed 20+ service managers • Upsold and cross-sold services • Participated in bid defenses • Standardized governance • Clients: Siemens, Daimler, PMI, Toyota, Mazda

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    How to contact

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