Years of experience: 4
TranslatorCall CenterCustomer Support RepresentativeSupport SpecialistUndergraduate StudentCustomer Service
Trust Score
Exceptionally trusted; proven professional excellence.
Ana's Career Path
Sep. 2022 -Aug. 2024
Brink’s IncANALYST II
ColombiaConducted in-depth analysis of missed service cases, identifying root causes and implementing corrective measures to enhance service delivery. Developed effective customer solutions through rigorous monitoring and resolution of service disruptions.
Generated daily reports on missed pickups, ensuring data accuracy and timely escalation of issues. Assisted in the onboarding and integration of n...
Apr. 2022 -Jul. 2022
Holcim ABSEmployee Services Assistant
ColombiaFirst-Level HR Support: Provided first-level HR support, addressing employee inquiries regarding payroll and benefits. Life Events and Benefits: Assisted employees with life events, benefits, and new hire procedures inquiries ensuring smooth transitions and accurate benefit management. Tax Forms Distribution: Managed the distribution of tax forms, ensuring timely delivery and compliance with ...
Jun. 2017 -Oct. 2019
ScotiabankCollections Advisor
Bogota, D.C., Capital District, ColombiaRole: Delinquency and Loss Prevention: Implemented effective collection strategies to minimize delinquency and reduce loss rates, ensuring financial stability and efficiency. Client Relations: Addressed and resolved questions, concerns, and agreements related to collections, maintaining clear and professional communication with clients and ensuring all relevant information is recorded in the ...