Years of experience: 30

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Daniel's Career Path
Production Operations AnalystApr. 2018 -
May. 2025
Willis Towers Watson's OneExchangeProduction Operations Analyst
Tampa, FL•Develop understanding of the Acclaim platform; a SaaS based end to end Consumer Directed Healthcare solution. This solution was developed in-house and is designed to manage reimbursement administration for a multitude of different reimbursement plans including HSA (Health Savings Accounts), FSA (Flexible Spending Arrangement / Accounts), HRA (Health Reimbursement Arrangement) and other consu...
IT Support SpecialistMar. 2016 -
Apr. 2018
Tampa, FL• Serve as the initial point of contact for resolution of desktop, laptop, tablet, and phone related problems. • Manage all desktop/laptop computer systems, phones, and peripherals. • Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions. • Procure, update, and maintain all software used on corporate systems. • Establish and main...
Senior Support Specialist Tier 2Mar. 2014 -
Jan. 2016
WellCare Health PlansSenior Support Specialist Tier 2
Tampa, FLWindows Support Specialist and Senior Mobile Technician Responsible for all aspects of PC builds and rebuilds, on site trouble shooting, systems repairs, application trouble shooting and resolutions. Educate and explain in “layman” terms a solution to the clients. Responsible for all Mobile device configuration and activations, this includes Air cards, Blackberry Devices and Apple iPhones. • ...