Years of experience: 9

SwitzerlandCall CenterInfluencerMarketingProducer📝 Influencer or Blogger

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Fjolla's Career Path
Payroll specialistJan. 2021 -
Dec. 2023
The Adecco GroupPayroll specialist
Zurich, SuisseManaging the accurate and timely processing of monthly payroll for over 200 contractors Ensuring a proper and smooth onboarding and offboarding process Audit
Billing SpecialistSep. 2020 -
Jan. 2021
The Adecco GroupBilling Specialist
Lausanne
Customer Experience Specialist Europe & ROWApr. 2019 -
Sep. 2020
Canada GooseCustomer Experience Specialist Europe & ROW
ZugLead global ecommerce business calls for Customer experience Europe Support the Canada Goose Lifetime Warranty Program by monitoring the process Management with the retailers and Stores in Europe and Rest of the world. Interact, support and build a relationship with 3rd party call centers to ensure omni-channel alignment of global Customer Experience VOC - Voice of the customer NPS (Net Promo...

Fjolla's Posts

  • How I can help you

    Specialize in enhancing customer interactions, managing payroll efficiently, and providing strategic consultancy. Expertise in optimizing customer experience processes, ensuring accuracy, and offering tailored business solutions.

  • People I am looking for

    Seeking clients outside the marketing sphere, particularly those needing payroll management, customer experience enhancement, or strategic business consultancy.

  • Experience & Cases

    Achievements include consulting for an online product and serving as a customer experience specialist for Canada Goose, enhancing service quality and operational efficiency.

  • How to contact

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  • How I can help you

    Managed payroll for 200+ contractors ensuring accuracy and compliance. Led global eCommerce calls, enhanced customer experience via VOC & NPS. Participated in automation projects, streamlined offboarding, and reconciled accounts.

  • People I am looking for

    Looking to collaborate with businesses of all sizes.

  • Experience & Cases

    Previous clients: Canada Goose, The Adecco Group (UBS, Credit Suisse, Google), Swisscom Enterprises. Fluent in multiple languages, multitasking, cross-functional expertise.

  • How to contact

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