Years of experience: 16

Complaint Resolution SpecialistService Quality ManagerCustomer Retention SpecialistCustomer Care SpecialistClient Relations SpecialistChief Customer Officer (CCO)

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Zoran's Career Path
VP, Digital Strategy LeadNov. 2020 -
Present
CitiVP, Digital Strategy Lead
New York, New York, United States
VP, Journey Mapping & Design Thinking Practice LeadNov. 2018 -
Nov. 2020
CitiVP, Journey Mapping & Design Thinking Practice Lead
New York, New York, United States
CX Training FacilitatorMar. 2018 -
Nov. 2018
CitiCX Training Facilitator
New York, New York, United States

Zoran's Posts

  • How I can help you

    Enhance your digital strategy with a comprehensive approach that boosts conversion. Through stakeholder interviews, competitive analysis, data insights, and journey mapping, we pinpoint unmet needs and pain points to optimize the customer experience.

  • People I am looking for

    Seeking collaborations with industry leaders and innovators. Past collaborations include: - Citibank - MasterCard - IKEA - Dale Carnegie Trainings - Edgewell - Peter Service

  • Experience & Cases

    Achievements include: - Led cross-domain CX projects - Managed $165M annual budget - Conducted 100+ Ideation projects - Saved $8M in consultancy fees - Increased testing by 50% - Trained 1,200 in agile and design thinking - Unified roles into Digital Product Manager

  • How to contact

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