Years of experience: 34

Data Entry AssociateData Entry SpecialistData EntryData AnalystHRIT

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Heather's Career Path
Sr. ConsultantSep. 2019 -
Present
TELUS Health | TELUS SantéSr. Consultant
Canton, Massachusetts, United States• Provide quality customer service and timely issue resolution to internal client services teams. • Balance changing priorities for multiple clients as needs arise and escalations come about. • Manage the development of, enhancement of, and troubleshooting of open enrollment and ongoing outbound files. This would include analyzing requirements, development of new jobs, updating of existing jo...
Sr. Implementation Services AnalystAug. 2007 -
Sep. 2019
MercerSr. Implementation Services Analyst
Norwood, MA
Sales Technology & Training ConsultantJan. 2005 -
May. 2007
UnicareSales Technology & Training Consultant
Andover, Massachusetts, United States• System Administrator for iAvenue CRM system. Responsible for all aspects of system including setting up new users, installing software, training users, providing on-going support to over 250 users across the country, helping users with ad-hoc report requests as needed, coding system enhancements, coordinating new software releases, creating training documentation and instructions, managing ...