Years of experience: 18

United StatesOffice AssistantPersonal AssistantAssistantCustomer Retention SpecialistCustomer Care Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Sunny's Career Path
Reservations ManagerNov. 2022 -
Present
Gravity HausReservations Manager
remoteConstruct telecommunication infrastructure and call center operations servicing 6 properties under Gravity Haus brand. Spearhead FIT sales, contracting Distribution Agreements, and maintaining distribution channels for the company. Created a digital training program on reservations processes for 7 properties within the portfolio. Daily tasks include prospecting, channel management, company ac...
Manager of Community Communications - Client Experience, Customer Service, Customer SuccessMar. 2021 -
Dec. 2024
Revolution Power YogaManager of Community Communications - Client Experience, Customer Service, Customer Success
Avon, Colorado, United StatesIn this role, I serve as the key point of contact for members and potential clients on billing, membership experience, schedules, and services. I also handle billing and account functions in MINDBODY software. I build rapport with clients through phone, email, and social channels. Despite circumstances and service interruptions, I have created a positive customer experience. ******
Front Office Manager - Training, Sales, Sustainability ProgramsApr. 2014 -
Jul. 2022
Vail's Mountain HausFront Office Manager - Training, Sales, Sustainability Programs
Vail, COI manage a team of 8 seasonal and full-time associates and ensure the staff achieves sales goals, service standards, and insurance and safety requirements. I also lead the training and sustainability programs for the resort, and handle onboarding, coaching, concierge services, and preventive maintenance. ➡️ Increased reservation revenue 160% by creating comprehensive front office training pro...

Sunny's Posts

  • How I can help you

    • Simplify travel, business, and life planning • 20 years in hospitality management • Focus on efficiency & service • Multitasking expert • Proficient in Excel & Google Suite

  • People I am looking for

    • Businesses needing backend support • Focus on revenue growth • Efficient administrative solutions

  • Experience & Cases

    • Developed virtual training, saving $75,000 annually • Generated $1.2M in sales for telecom infrastructure • Created SOPs, adding $150,000 revenue in 6 months • Clients: Vail's Mountain Haus, Gravity Haus, Rhonda Johnson

  • How to contact

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