Years of experience: 19
Typing SpecialistData Entry SpecialistData EntryExecutive AssistantPersonal AssistantAdministrative Assistant
Trust Score
Highly reliable; strong professional involvement.
Jennifer's Career Path
Oct. 2017 -Present
DHL Express UKService Performance Analyst - Service Performance
East Midlands AirportMonitor E2E EU lane performance and provide information to relevant departments to make improvements
Mar. 2015 -Oct. 2017
DHL Express UKFirst Choice Support
London, United KingdomResponsible for implementing and maintaining First Choice tools and practises across DHL Express UK NPA - Monitor day to day activity for NPA. Ensure 1st calls are completed and that any 2nd callers are actioned before they expire. Analyse 'Voice of the Customer' feedback and categories to find recurring issues. Performance RCA on feedback. Provide weekly & monthly performance reports to the ...
May. 2013 -Oct. 2017
DHL Express UKFacilitator
UKAs well as my role as a Sales Admin Support, I am a CIS Facilitator. I deliver Induction and Foundation courses as well as Cross Functional modules to new and existing employees across DHL Express.