Years of experience: 8

Complaint Resolution SpecialistCustomer Care SpecialistCustomer Success ManagerHelp Desk SupportCustomer ServiceManager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Roddy's Career Path
Senior IT Support Team LeadMay. 2024 -
Present
National Treasury Management AgencySenior IT Support Team Lead
Dublin City, County Dublin, Ireland- Managed the NIMS Service Desk team, ensuring the delivery of high-quality service to both internal and external users on a daily basis. - Supported the rollout of ePO to an additional 20,000 users nationally, facilitating a smooth implementation process. - Participated in the recruitment process for new team members, overseeing all stages from the first interview to the final selection. - P...
Business Applications Support- Technical Service Desk AdministratorMay. 2022 -
May. 2024
National Treasury Management AgencyBusiness Applications Support- Technical Service Desk Administrator
Dublin City, County Dublin, IrelandLeading project to integrate nationwide ‘AGS’ An Garda Siochana on National Incident Management System (NIMS) to manage claims and incidents centrally. -Responsible for administration of in house developed applications National Incident Management System used by various Designated State Authorities (DSA) -Extraction and Visualisation of user and claims data using Tableau for historical inform...
Online Data AnalystJan. 2022 -
Present
TELUS International AI Data SolutionsOnline Data Analyst
Ireland

Roddy's Posts

  • How I can help you

    Leverage expertise to solve any business challenge by defining problems clearly and analyzing tasks. Explore multiple solutions to ensure effectiveness, using team experience to reinforce strategies.

  • People I am looking for

    - Led high-quality service delivery for NIMS Service Desk. - Facilitated ePO rollout to 20,000 users. - Oversaw recruitment and training. - Fostered a collaborative work environment. - Managed team meetings and client relations.

  • Experience & Cases

    - Businesses needing support and consultation expertise. - Organizations seeking effective process structuring. - Teams aiming for enhanced motivation and efficiency.

  • How to contact

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